Shipping Policy

Thank you for visiting and shopping at solarplay.net. SolarPlay aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.

 

Shipment processing time

All orders are processed within 1-3 business days.

The estimated delivery time is 5-7 business days.(the shipping time in remote areas will be extended.)

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.

If your tracking information has not been updated within 10 business days, please contact shopify@solarplay.net.

 

Shipping areas

SolarPlay orders can be shipped to the following regions:

North America: United States (does not include outlying islands and overseas territories), Canada

Europe: Germany, France, Italy, Spain, Netherlands, Sweden, Belgium, Austria, Estonia, Ireland, Hungary, Greece, Slovenia, Slovakia, Portugal, Luxembourg, Lithuania, Latvia, Czech Republic, Finland, Denmark, Poland,Switzerland, Monaco

( We do not ship to a P.O. Box or APO/FPO/DPO addresses.)

 

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided. 

 

 Please Note:

  • In order to avoid credit card fraud, we may need to confirm your personal information for large orders, please make sure your email address is reachable.
  • We do not accept requests to change the delivery address after the package has been dispatched.

 

 

Damages

If you received your order damaged, please contact SolarPlay Support within 7 business days at shopify@solarplay.net .

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Please Note:

If the parcel cannot be delivered to the designated delivery address due to customer's non-cooperation (wrong or incorrect delivery address, absence of the consignee), or if the customer refuses to accept the parcel and the parcel will be returned to the designated delivery address, the customer has to bear the shipping cost.

If it is a customized product, return will not be accepted and the customer will be re-contacted and re-delivered, then the customer will be responsible for the shipping costs.

 

Shipping Support

For order and shipping-related inquiries, please contact us at shopify@solarplay.net

For return requests and instructions to return any products, please contact at shopify@solarplay.net

 

After-sale Service Contact

Email: shopify@solarplay.net